Shipping Policy

1. Shipping Destinations

Currently, Dawelli focuses exclusively on serving customers within the United States. By concentrating on domestic logistics, we can guarantee consistent transit times and reliable service through our primary carriers. All orders are dispatched from our facility located at 3732 Sw 99th St, Seattle, WA 98126-4026.

2. Shipping Rates and Costs

To simplify the checkout process, we utilize a flat-rate shipping model. This ensures that regardless of the weight or volume of your apparel—be it denim jeans or lightweight shirts—the cost remains predictable and fair.

3. Order Processing and Delivery Timelines

Understanding when your order will arrive is essential. Our timeline is divided into two phases: Handling Time (internal preparation) and Transit Time (duration with the carrier).

Order Cut-Off Time

Orders placed before 5:00 PM (EST) Monday through Friday will begin processing the same day or the following business day. Orders placed after this cut-off time, or on weekends/holidays, will be queued for processing on the next available business day.

4. Delivery Services and Carriers

To ensure the safety and speed of your delivery, we partner with industry-leading logistics providers. Depending on your specific location and the package dimensions, your order will be delivered via:

• USPS (United States Postal Service)
• UPS (United Parcel Service)
• FedEx

Once your order has been dispatched, you will receive a Confirmation Email containing a unique tracking number. You can use this number on the respective carrier's website to monitor the progress of your shipment in real-time.

5. Order Changes and Cancellations

We aim to process orders rapidly. If you need to modify or cancel an order, please contact our support team at support@dawelli.com within 2 hours of placing the order. Once an order has entered the handling phase or has been handed over to the carrier, we are unable to make changes to the contents or the shipping address.

6. Address Accuracy

Customers are responsible for providing complete and accurate shipping information. Dawelli is not liable for orders delivered to incorrect addresses provided during the checkout process. If a package is returned to us due to an insufficient address, the customer may be responsible for additional shipping fees to re-send the items.

7. Missing or Damaged Packages

If your tracking information indicates that your package has been delivered but you have not received it, please check with neighbors or your local post office before contacting us. In the rare event that your items arrive damaged, please take photographs of the packaging and the product and contact our support team immediately.

8. Customer Support & Contact Information

Our dedicated support team is available to assist you with any inquiries regarding your shipment or our products. We pride ourselves on timely and professional communication.