Return & Refund Policy

1. Policy Overview

We offer a comprehensive window for returns and a swift processing time for refunds. We believe in our products, which is why we do not charge restocking fees or return processing fees.

2. Eligibility for Returns

To ensure a successful return process, items must meet the following criteria:

• Items must be returned within 30 days of the delivery date.
• Products must be in their original condition: unwashed, unworn, and with all original tags attached.
• Items must be free from scents, stains, or pet hair.
• Original packaging should be included whenever possible to ensure protection during transit.

3. The Return Process

Initiating a return at Dawelli is designed to be hassle-free:

1. Contact Support: Email us at support@dawelli.com with your order number and the reason for the return.
2. Receive Instructions: Our team will provide the return shipping address and a return authorization.
3. Pack & Ship: Securely pack your items and send them back to our Seattle facility.

4. Refund Timeline & Method

Once your return is received at our warehouse (3732 Sw 99th St, Seattle, WA 98126-4026), it will undergo a quality inspection. This typically takes 1-2 business days.

After approval, your refund will be processed back to your original payment method within 7 business days. Please note that your financial institution may require additional time to post the transaction to your account.

5. Damaged or Incorrect Items

If you receive an item that is defective or if we shipped the wrong product, please contact us immediately. In these instances, Dawelli will cover all costs associated with correcting the order to ensure you receive exactly what you paid for without further delay.

6. Contact Information

For any questions regarding your return or the status of your refund, please reach out to our professional support team during our standard operating hours.